Member Engagement Survey

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Introduction

This survey should take approximately 5–7 minutes to complete. All responses are confidential, and individual answers will not be shared; only aggregated results will be used to inform club about improvements.

First / Last Name

Optional

Age group of participant *

How long has your child been with the academy

6 Months to 2 Years
2 -5 Years
5+ Years

How many siblings (if any) are enrolled at the academy?

No other siblings
1 Sibling
More than 1 sibling

What brought you to join the academy at the time of your initial enrolment *

IF "Other" please indicate in a brief paragraph

The Player's Experience

In order to continue evolving and ensuring our members are maximizing on their experience, it is important to constantly capture feedback on the experience.
Please indicate the level of agreement with the statements below pertaining to the player’s experience.

Your child's experience as a participant *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Overall, how would you rate your child’s sporting and learning experience with us?

The academy offers a clear pathway for player progression and development *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

In a brief paragraph, please provide further feedback and/or recommendations on how we can improve your child's experience

The Parent's Experience

The academy's values and culture are all about inclusiveness and having a safe environment. How does it align with my expectations? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

In a brief paragraph, provide feedback on how we can improve the social aspect of the academy

How do you rate the academy's level of communication about its programs and other activities *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

How satisfied are you with the frequency and clarity of communication from the academy? (Emails, newsletters, meetings) *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Which of the following communication channels do you find most helpful? (Select all that apply)

Email
Teamsnap
WhatsApp

In a short paragraph, provide feedback on additional topics or information you would like to receive.

The sourcing of uniforms has always been a challenge. The current brand (Adidas) is going through some changes which has made it difficult to maintain a satisfactory service level. Would you be open to changing to a different brand

YES
NO
Indifferent

Suggested Brand

Coaching and Training

In Quality training is one of the main factors that makes Elite what it is known for.
Please indicate the level of agreement with the statements below pertaining to coaching, training and the facilities used.

How do you rate the level of the coaching staff and training at Elite *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

How effectively do coaches communicate their plans *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

For the most part, all training sessions are 90 minutes long. Do you find the length of training

Too long
Just right
Not long enough

asset/facility the find

In a short paragraph, provide feedback on areas of improvement for coaching/training

How would you rate the quality of training facilities (fields, equipment, etc.) *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

Are the facilities scheduling and availability meeting your family's needs? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

For a number of years we have been using turf fields only. Would you see training in a gym be an acceptable training venue?

YES
NO
Indifferent

Did you find the AthELITE Centre a valuable asset/facility to our programs? *

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

In a brief summary, provide feedback on what you liked the most and the least about the AthELITE Centre?

Would you like to see the AthELITE Centre reintroduced? *

YES
NO
Indifferent

Provide additional feedback on facilities and resources

Programming structure and cost

In While we attempt to maintain a reasonable cost on our programs, there are many factors that continuously impact the delivery of programs and its cost.
Please indicate the level of agreement with the statements below pertaining to program structure and cost.

The rate of inflation continues to affect youth sports. While we believe to offer a very comprehensive program in relation to the fees charged.

Futsal and/or 3v3 games are very important components to help players develop individual footwork and speed of play. If available, would your son participate? *

YES
NO
Not sure

The academy fees have specific inclusions and exclusions. Would you prefer to have the extra fees (exclusions) embedded into the standard academy fee instead? *

YES
NO
Not sure

INCLUDED: Indoor/Outdoor League, Administrative costs, memberships, player registrations and insurance, Facilities, Coaches fees

NOT INCLUDED: Uniforms, additional games/leagues (example: 3v3 or futsal), social events, disciplinary bonds
**Please keep in mind these fees will be part of a firm seasonal plan

The academy typically shuts down for 8-10 weeks throughout the year, including the Christmas break, March break but also transition periods from indoor to outdoor, as well as seasons. *

We would like LESS down time
We would like MORE down time
The down time is just right

Outcomes and recommendations

Will you be returning for the 2025/2026 academy Term? *

Definitely YES
NO as I am not satisfied
I am not sure yet

If your answer was "NO, as I am not satisfied, please indicate your main reason for not returning

IF your answer was "Other", please indicate in a brief paragraph

Overall, how likely are you to recommend our academy to your friends and family *

Definitely YES
NOT likely
Indifferent

In a brief paragraph, please indicate on what is the single most important area of improvement.

Additional comments or suggestions

Thank you for your participation! Your insights will help us grow and enhance the Youth Elite Soccer Academy experience for all members.